E-mail is our most effective and efficient form of communication.

             Your e-mail address is used to confirm your order, provide shipping notification and tracking information, as well as responding to your e-mail inquiries.  In order to ensure that you receive these important e-mails, please add toytrainfactory@hotmail.com to your safe list.  Please ensure that you provide the correct e-mail address when placing your order. You will not receive calls from telemarketers or junk e-mails from us.  Your order will be subject to cancellation if you do not provide a valid e-mail address. For all inquiries regarding customer service policies, order status, shipment information or product descriptions, Click the Policy button or please e-mail us at:

toytrainfactory@hotmail.com

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    We are available Monday-Friday; 10am to 9pm USA - Eastern Time

    Phone:1-570-651-3858

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