Customer Service - Contact us

  • Email is our most effective and efficient form of communication. Your e-mail address is used to confirm your order, provide shipping notification and tracking information, as well as responding to your e-mail inquiries.

    In order to ensure that you receive these important e-mails, please add to your safe list. Please ensure that you provide the correct e-mail address when placing your order. You will not receive calls from telemarketers or junk e-mails from us.

    Your order will be subject to cancellation if you do not provide a valid e-mail address. For all inquiries regarding customer service policies, order status, shipment information or product descriptions, Click the Policy button or please e-mail us with the following email contact form at the bottom of the page.

  • Toy Train Factory Outlet

    Thu-Mon : 09.30 am - 09.00 pm

    Fri - Sat : 09.30 am - 07.00 pm

  • Customer Assistance

    For questions about an order or for more information about our products

    Email :

    Phone : 1-570-651-3858



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    We are available Monday-Friday; 10am to 9pm USA - Eastern Time


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